Customer Service & Support
We have built our company around service and support from the very beginning. Before we sold products, ARO Systems was a specialist service-based company. As time evolved, customers asked us for solutions to their problems and the need to have solutions and products grew with this.
We offer service and support for all the products we sell and can support some other brands also.
The support we offer:
- Service Agreements with Service Level Agreements where requested
- Proactive maintenance of all DR, CT, CR, Dental and X-Ray models.
- DR, CT, CR, Dental and X-Ray system breakdowns, troubleshooting & repairs.
- SmartCareWorks GoDR Software upgrades and DR, Dental and X-ray intergrations and data migrations.
- Konica Minolta Healthcare and Veterinary Systems. Including DR Hardware and CS7 Sofeware Upgrades, Maintenance and Support.
- Carestream Image Suite Software Upgrades from older versions to the latest Image Suite version, software patch installation and applying software updates to Image Suite software, including data migration if required.
- Carestream computer backup setup & configuration service.
- Computer Hardware upgrades & windows operation system upgrades to the latest version.
- Local DICOM workstation, PACS and cloud-based PACS configuration and setup service.
How our support can save you time and money:
- High-Quality Support: Our service agreements guarantee timely and expert support whenever you need it. Whether it’s through phone, remote, or onsite assistance, we’ve got you covered.
- Preventative Maintenance: Regular maintenance helps detect issues before they become costly repairs. This proactive approach ensures your equipment stays in optimal working condition, reducing downtime.
- Cost Savings: Service agreements are far more cost-effective than dealing with breakdowns, remote support and labour as they occur. Avoid unexpected repair bills and enjoy predictable maintenance costs.
- Tailored Support: Whether you choose our Bronze, Silver, Gold, or Platinum plans, each package is designed to suit your specific equipment needs. From basic maintenance to comprehensive coverage, you get peace of mind knowing that your equipment is protected.
We also supply:
- DR Panels
- Dental Cart Parts
- Patient Monitoring Parts and Accessories
- X-ray Machine and Table Parts, Certification and Maintentance
- Epica CT Parts and Support
- Agfa/GE NDT Parts and Maintentance
- Replacement Cassettes
- Replacement Imaging Plates (Phosphor Screens) for Agfa, Carestream, Kodak, iCRco, Fuji CR systems
- Image plate cleaning solution and cleaning wipes
- Roller cleaning kits
- Spare parts
- Second Hand Equipment/Systems